REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to guarantee and pay for your Rockin’ Rollin’ Video Game Party™ reservation. There will be a $25 cancellation fee for all parties or events canceled after payment is received. There will be a $100 cancellation fee for all parties or events canceled after payment is received and within 30 days of scheduled event. NO REFUND in the event of 2 hour party reservation being canceled within 14 days of your event. NO REFUND in the event of 3+ hour Event reservation being canceled within 30 days of your event. Rockin’ Rollin’ Video Game Party™ will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.
COVID-19 GUIDELINES & REGULATIONS:
Due to the Coronavirus Pandemic, Spencer Family Entertainment, LLC will continue to monitor and follow the health guidance of local officials and the CDC until further notice to ensure the safety of our gamers and employees.
· FACE MASKS
o All guests are encouraged to wear face coverings but is not required.
· AGE LIMIT
o Per our existing rules, children aged 3 to 4 must be accompanied by an adult at all times while in the theater. Children under 3 must be carried at all times, no exceptions. This would increase the total number of gamers in the theater which is what we are trying to avoid.
If anyone is sick or experiencing any symptoms, we ask them to please refrain from coming to the trailer and will not be allowed to participate.
**We clean and sanitize all trailers and equipment before and after every event.
We understand that there are many that are trying to adjust to the ways of doing things and we are here for you. The safety of our guests and employees is our number 1 concern. We will continue to follow guidelines given to us by the Health professionals and will make adjustments as the information is given to us.
**Anyone that gets sick with COVID-19, Spencer Family Entertainment, LLC and DBA’s Rockin’ Rollin’ Video Game Party & Backyard Laser Tag Party are not held responsible**
PRIVACY POLICY:
Rockin’ Rollin’ Video Game Party™ is committed to protecting your privacy. We use the information we collect on the site to make bookings with Rockin’ Rollin’ Video Game Party™ as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
TRAVEL/FUEL SURCHARGE:
A Travel/Fuel surcharge is applied for locations in excess of 30 miles from our home zip code. See our Service Area page for more information.
BAD WEATHER:
Rockin’ Rollin’ Video Game Party’s™ trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to begin the rescheduling.
SUPERVISED CHILDREN:
Rockin’ Rollin’ Video Game Party does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Children under the age of 4 Must have a parent/guardian and have child in arms at all times.
ALCOHOL/DRUGS:
You may serve alcohol at a Rockin’ Rollin’ Video Game Party™ event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Rockin’ Rollin’ Video Game Party™ equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
DAMAGE/INJURY:
Rockin’ Rollin’ Video Game Party™ or any of it’s employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Rockin’ Rollin’ Video Game Party™ reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. Neither Rockin’ Rollin’ Video Game Party™ nor their employees shall assume any responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host.
FOOD/DRINK:
Rockin’ Rollin’ Video Game Party™ does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.
VIRTUAL REALITY:
Rockin’ Rollin’ Video Game Party does offer Virtual Reality as part of the experience, however it is age restricted for insurance purposes. No one under the age of 12 will be allowed to use the VR systems. We also will not use the VR at community based events where there is a lot of people coming in and out of the trailer due to safety and space restrictions.
WI-FI:
Rockin’ Rollin’ Video Game Party does have the ability for online gaming in a couple of ways. One is the use of a 100 ft Ethernet cord that will need to be plugged in to your home router or modem. This option is the best and strongest way to game online. The other is the use of our hot spot, which is restricted by cell signal based on where you have the party. You also have the ability to use your own cellular hot spot for access to online gaming for certain titles. Please keep in mind that the amount of games we can have running at a time will be based on your cellular data plan as well as signal strength based on location.
PICTURES:
While your party is in effect the Game Coach will be taking pictures of the party from inside the trailer. You will then be able to view these pictures on Rockin’ Rollin’ Video Game Party’s™ Facebook Fan Page (Rolling Video Games NC) and copy them to your files. If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify us via Email prior to the party. This is a service we provide to our guests so they can be sure to capture their party as it happens.
INVITATIONS/PIZZA COUPON:
All coupons and invitations can be downloaded off our website under the download section for your convince.
TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He or she tutors, inspires and entertains. Tipping for good service is a great idea, but not required.
Rockin’ Rollin’ Video Game Party™ TRUCK/TRAILER:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.
VIDEO GAME RATINGS:
Rockin’ Rollin’ Video Game Party™ will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please contact us indicating the game you prefer or let the Game Coach know as soon as you can after he gets there. It is also recommended that all clients Email Rockin’ Rollin’ Video Game Party™ with their game requests.
PARTY PICTURES:
A beneficial service that Rockin’ Rollin’ Video Game Party provides is posting photographs of the party in action from the inside of the game theater. If you prefer not to have pictures of the party posted on our social media pages, please let us know.
By Submitting Payment you agree to these terms.